Return Policy

Returns, Refunds, and Restocking Fees. Please carefully review the following policy to understand how returns and restocking fees apply to all components, accessories, and ebikes sold by Hiland.

Returns of New and Unused Items within 14 Days of Receipt.You may return any new and unused item within 14 days of receipt for a full refund, with no restocking fee, except for shipping charges. Return shipping charges are the responsibility of the recipient unless there was a shipping error on our part. We will issue a refund using the original payment method.

Returns of Used Items within 30 Days of Purchase.Any item returned in a used state can be returned within 30 days of purchase. You will be responsible for paying for shipping both ways and will be subject to a restocking fee of 35% of the purchase price. The item must be free from any damage, and the odometer of an electric bicycle must be less than 10 miles.

Returns of New and Unused Items Outside the 14-Day Window within 30 days.If you want to return an item outside the 14-day window, you may do so within 30 days of purchase, subject to a restocking fee of 20% of the purchase price and return shipping charges. The item must be in new and unused condition. Please use the shipping label provided by Hiland during the return merchandise authorization process.

Returns Mechanics, COD and Timing.Please contact a member of our customer support team using the “Contact Us” information. We will notify you at the email address on file when we process your return. No return material authorizations or permission numbers are required to make a return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement). Hiland does not accept shipments sent cash on delivery (COD).

No Bike Shop Returns. Please note that each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.

Refused Shipments – Flat Fee.If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.

Battery Returns. Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.